We want you to feel confident shopping with PRAGO. If there are any concerns, please review our return policy below.
Returns Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with original tags attached.
- Items showing signs of wear, washing, or damage will not be accepted.
Non-Returnable Items
- Sale or discounted items
- Final sale items
- Gift cards
Exchanges
- Exchanges are accepted only for sizing issues or defective items, subject to availability.
- If the requested size is unavailable, store credit may be issued.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will resolve the matter as quickly as possible.
Return Shipping
- Customers are responsible for the shipping costs involved for Returns unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
To initiate a return, email us at support@shopprago.com before sending any items back.
